01
Identify what was applied
Record the finish code, material products, any protective layer, and the applicator's project notes. A photograph or a color name alone may not identify the material system.
Care begins with knowing the finish
Care Information
Keep the product information and the selected finish reference with the completed project so care questions can be answered for the actual surface.
02
Use the relevant instructions
Ask for care guidance for the installed system before choosing a cleaner, treatment, or repair method. Instructions for a different surface may not apply to the finish in front of you.
Ask a Care Question03
Make a care inquiry useful
Describe the concern, when it appeared, and any cleaning or treatment already used. Include the product references if known and photographs showing both the whole surface and the affected area.
- Wall or furniture application.
- Finish code and material products, if known.
- Nature and location of the concern.
- Previous cleaning, maintenance, or repair steps.
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